Maximizing LTV with Holistic Customer Engagement (1)
Time & Location
About the Event
Historically, businesses and marketers defined growth as the rate at which they acquired new customers. More recently, retention has become a buzzword synonymous with sustained growth. But growing your customer lifetime value (LTV) requires a holistic view of your customer experience throughout their lifecycle. So how do you build a customer engagement engine that does this at scale?
To find out, join Vassil Mladjov and Mike Barclay in the discussion on Customer Engagement through Onboarding, Adoption, Retention, and Advocacy with proven actionable examples for each.
About the Speakers
Vassil Mladjov runs the MoEngage Growth Accelerator program for corporate clients, Martech partners, and mobile startups. The new initiative helps companies launch, adapt and grow faster by using proven Asian unicorn success mobile strategies and adopting them for the EU and the US markets. Mr. Mladjov has worked in Silicon Valley since 1991 and has founded a number of tech startups and raised millions in funding since. He became a Gartner analyst and mentored CEOs and executives of GE Digital, Intel, SalesForce, Adobe, ABN AMRO Bank, Apple, MSFT, Morgan Stanley, and Thomson Reuters. Most recently, he’s been providing help with strategy and digital transformation to companies like Progress, Resulticks, LeanPlum and now MoEngage.
Mike Barclay has been a senior leader and influencer of complex high-value go-to-market plans for over 15 years, generating in excess of £300m sales. He has extensive experience in introducing new products, building new teams and driving overall revenue. He led the digital transformation for Yell.com’s multimillion-pound Key accounts channel and has owned boutique consulting firms for the last ten years. Now he uses his skills and knowledge to help mid-stage SaaS companies scale. Based out of London, he has worked with the likes of Sprinklr, Blue-core, Tune.com and now Mo-engage, and has won enterprise business with brands like Nestle Global, Samsung, Electrolux, Very.com, T-Mobile, Vodafone, Virgin, Home retail group and others.